Returns, cancellations & refunds

Because our kits contain baby care and hygiene products, we can't accept returns of opened or used items. But if something is wrong, we'll make it right.

Damaged, missing or wrong items

• Please tell us within 48 hours of delivery on WhatsApp or email, with your order number and photos (an unboxing video helps).
• After checking, we will send a free replacement of the affected item, or refund its value.

Cancellation

• You can cancel before dispatch for a full refund. Message us with your order number.
• Once dispatched, an order can't be cancelled.

Refunds

• Approved refunds go back to the original payment method within 5–7 working days.
• If payment was deducted but the order didn't go through, the amount is refunded automatically by the bank or Razorpay, usually within 5–7 working days. Contact us if it doesn't arrive.

Email: hello@shopkitly.com

Address: Bardoli, Gujarat, India